Shop Policies

Delivery

See item details for estimated arrival times.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Timeless Innovations is not responsible for delays due to customs.

Payment Options

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Returns & Exchanges

We gladly accept returns, exchanges and cancellations

- Contact me within: 14 days of delivery

- Dispatch items back within: 30 days of delivery

- Request a cancellation within: 2 days of purchase

The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: - - Custom or personalised orders

- Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order

If you have any questions about your orders, please contact us directly via the details listed on the 'Contact Us' page.

Frequently asked questions

How is your furniture treated?

Repairs: Our very experienced in-house specialist furniture maker carries out repairs to basic defects in furniture, if they are present. When a repair has happened, we include it in the description.

Leather: Leather items are generally cleaned and treated using specialist leather balms. This helps to protect the leather and revive its original richness.

Wood: We use a variety of waxes and oils to treat wood, depending on the type of wood and its condition. However, at TI we also celebrate beautiful wood, including the charm that age adds to a wood's colour and patina. So, we try our best to retain the authentic look of the item.

Tell us More About your Couriers?

Courier: For large items, we use private couriers that specialise in the delivery of antique furniture and collectables. They take great care with the handling of goods, strapping them into their trucks carefully and wrapping them with thick removal blankets (and sponge where the straps tighten over the furniture). Couriers will call or text you directly with a delivery date and three-hour timeslot. You are welcome to request an alterative date.

Wrapping: We wrap all of our furniture. Depending on the nature of what you have purchased, we will apply different degrees of wrapping (shrink wrap, bubble wrap and cardboard).

Glass and delicate items are always wrapped generously and the courier is informed that extra care should be taken.

Condition Reports

Each listing should have a 'Condition Report' at the bottom of the description, detailing the item's general condition and if there are any substantial problems. Images also form part of the description and should be taken hand-in-hand with the written text. You are welcome to ask questions about specific parts of the furniture if you have particular concerns. We are happy to send out additional images and even a video. Please keep in mind that we specialise in vintage, mid century and antique furniture. The item you purchase could be anything from 20 to 200 years old. Therefore, it will carry light age-related marks, which form part of the beautiful story and charm of the item. Anything substantial will be mentioned.

Can we delay our delivery date?

Yes. Customers often ask us to hold on to their items. Usually, this is because they have purchased a new home and would like the item to be delivered once the exchange has taken place. We are happy to accommodate such requests for a reasonable period of time. However, where a customer would like us to hold an item for a longer period, we would request £10 per week beyond the reasonable period. For example, if we agreed to hold on to an item for four weeks without charge, but the customer later requests us to hold it for an additional four weeks, we would charge £40 for the additional month. This would help to cover the storage fees that we would otherwise be paying.